Question 1

Shipping:

Answer

We ship out orders from Monday-Friday, not including holidays. We do not ship orders on Weekends. Please allow 3-5 business days for processing before your order is shipped. Please allow 4-7 business days for processing of orders during SALES.

Question 2

Return Policy:

Answer

Due to the nature of the item, for sanitary purposes there are no refunds or exchanges. In the unlikely event you receive a damaged item, we will gladly replace it.

Question 3

Damaged/Incorrect Orders:

Answer

For damaged or incorrect item(s), Contact us within 24 hours of receiving your package. info@queenkayhair.com

Question 4

Custom Units:

Answer

All Custom units come pre plucked and customized. If ordering a full lace or regular closure and frontals there are no customization unless requested, for an additional price.

Question 5

How much hair would I need?

Answer

A full head weave using Virgin human hair, needs about 8 to 10 ounces of hair. We recommend buying 2-3 bundles of hair for lengths 14” to 18”. We recommend 3-4 bundles for lengths 20″or longer. Each bundles weighs 3. 5 ounces. The longer your hair, the shorter the weft will be.

Question 6

Maintenance:

Answer

1. Shampoo at least once a week
2. Rinse thoroughly with lukewarm water
3. Apply conditioner, comb through with a wide tooth comb, starting from the ends working your way up to the roots
4. Rinse out conditioner thoroughly 5. Let hair air dry Keep styling products use at a minimum to avoid build up
For Wavy & Curly hair use a spray bottle filled water to maintain the curl pattern
If you are going for the “WET” look use a leave in conditioner & water
DO NOT USE PRODUCTS THAT ARE ALCOHOL BASED.